Hospitality Training for Young People
TRAINING for the hospitality industry was on the menu as a group of youngsters gathered at the Dark Island Hotel today. Led by Jayne Kinnear, deputy manager of Aberdeen-based Hospitality Training, the group learned about the importance of creating a good first impression on customers. Entitled ‘The Principles of Customer Service’, the course explored topics including the value of tourism and handling customer concerns. They also learned about how appearances are important in the hospitality industry. The training session was organised by Include-Us in partnership with Visit Scotland and the ‘Outer Hebrides Tourism Industry Association’. The course has been adapted to suit the needs of businesses in the Outer Hebrides. Among those taking art were Hannah McDougall, 17, from Paible. Hannah (pictured) is currently working in the café at Taigh Chearsabagh in Lochmaddy. She said: “I enjoyed the training session, and learnt some new skills. “I am going to...
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